Where do I find Aurora Car Hire in Iceland?

Our main office is at Njardarbraut 1 – 260 Keflavik. We also have office in Skeifan 15 in Reykjavik city. We deliver cars to any place in Reykjavik City. We also drop off and pick up cars at Keflavik Airport.

When is your office open?

Our office in Reykjavik is open from 9 am to 18 pm.

Our Pick up and Drop off service is open 24/7. We can always be reached by phone 24/7 at 00 354 787 4444 or you can send us an e-mail to info@auroracarhire.co.uk

Which documents are necessary to rent a car?

The driver´s valid passport (same applies to additional drivers).
The driver´s valid driving license (same applies to additional drivers).
A valid credit card.

I have a foreign driver´s license, can I use your service?

Yes you can, even if you have a foreign driver´s license. Make sure to bring an international drivers license (translation) if our staff members at our local office will not be able to read your drivers license (for example when it is written in Chinese)

How old do I need to be to rent a car?

Renter must be 20 years of age to rent a car.

How can I pay for my rental?

Credit card payment is the only option to pay for your rental vehicle when you book online. We accept all credit cards.

For other options, please send us email to info@auroracarhire.co.uk

What is included in the rental price?

The rental price includes unlimited mileage, 24% VAT tax and SCDW,TP,GP insurances. Also winter tires are included during the winter period.

Do the rented cars have winter tyres during the winter?

Yes all of our rental cars have good studded or spiked winter tires during that time.

Do I need 4×4 car?

It depends on where you are going. If you are going to drive on F-roads you need 4×4. In the winter months (Oct-April) it is recommended to rent 4×4 for driving around the country. In the summer you don’t need 4×4 to drive the ring road but you always 4×4 when driving the F-roads

What are F-roads?

F-roads are Highland roads, marked on most maps e.g. F-35 (Kjolur) or F-26 (Sprengisandur).

If I want to take a Highland road, does it matter what kind of car I am renting?

Yes. You can only take the Highland roads on a 4×4 (4wd) car.

Is there a minimum rental period?

Minimum rental period is 48 hours.

I booked a pick up at the airport, how can I collect my car?

When entering the arrival hall in Keflavik International airport, please turn to the Lotus Car Rental employee that has your name on a board, he will then take you to the car and finish all the paperwork with you.

I want to drop off my car at the airport, how do I return it?

Please return to our office in Keflavik. We will then shuttle you to the airport.

The address is: Njardarbraut 1 – 260 Reykjanesbaer

Can the cars be delivered to any place in Reykjavik or Keflavik?

Yes, just make sure that you submit your pick up location when you book the car.

Can I drop the car off to any place in Reykjavik or Keflavik?

Yes. We just need to know where you want us to pick it up, make sure that you send us your address when you book, if you forgot to include those informations you can always send the location to our e-mail info@auroracarhire.co.uk

Is it possible to return the car outside of opening hours?

Yes our drop off service is open 24/7.

If I bring the car back early can I have a refund?

No. Unfortunately no refunds can be given for unused or partly used car hire vouchers.

Can I be sure selected vehicle is available?

If the vehicle you selected during the reservation is unavailable during pick up, we will supply you with a similar model. We always guarantee the category, but not brand and/or model.

Do you offer emergency breakdown assistance?

Yes, we offer 24/7 emergency breakdown assistance which means you can call our emergency line every day, 24 hours a day. Lotus Car Rental has service partners all around the country if something breaks down or if something has to be replaced. If you have an accident or if the car breaks down we will of course replace the car with a new one.

How do I reach the emergency service?

Call us at +354 787 4444